Terms of service

TERMS & CONDITIONS

Last Updated: 24/11/2025

Please read these Terms and Conditions carefully before using our website or purchasing our products.

1. Agreement to Terms

By accessing or using the Playzenkits website at www.playzenkits.com.au/ (the "Site") or purchasing our products, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our Site or purchase our products.

These Terms constitute a legally binding agreement between you and Playzenkits (ABN: [Your ABN]) ("we," "us," or "our").

2. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site with a new "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the modified Terms.

We recommend reviewing these Terms periodically to stay informed of any updates.

3. Use of Our Website

Eligibility: You must be at least 18 years old to make a purchase on our Site. By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.

Permitted Use: You may use our Site for lawful purposes only. You agree not to:

Use the Site in any way that violates Australian law or regulations
Attempt to gain unauthorized access to our systems or networks
Transmit viruses, malware, or other harmful code
Interfere with or disrupt the Site's functionality
Use automated systems (bots, scrapers) to access the Site without permission
Copy, reproduce, or redistribute our content without authorization
Impersonate another person or entity

Account Security: If you create an account, you are responsible for maintaining the confidentiality of your password and for all activities under your account. Notify us immediately of any unauthorised use.

4. Products and Services

Product Descriptions: We make every effort to ensure product descriptions, images, and information are accurate. However, we do not warrant that descriptions are completely accurate, current, or error-free. If a product is not as described, your sole remedy is to return it in accordance with our Return Policy.

Product Availability: All products are subject to availability. We reserve the right to:

Limit quantities of products available for purchase
Discontinue products at any time
Refuse orders at our discretion

If a product becomes unavailable after you place an order, we will notify you and offer a refund or suitable alternative.

Intended Use: Our play therapy kits are designed as therapeutic tools to support children's emotional wellbeing. They are intended to be used:

Under adult supervision
As part of a supportive therapeutic or parenting approach
In accordance with age recommendations and safety guidelines

5. Pricing and Payment

Prices:

All prices are in Australian Dollars (AUD) and include GST where applicable
Prices are subject to change without notice
The price applicable is the price displayed at the time you complete your order
We reserve the right to correct pricing errors, even after an order is placed

Payment:

Payment is required at the time of purchase
We accept [list payment methods: credit cards, PayPal, etc.]
Payment processing is handled securely by our payment provider
By providing payment information, you authorise us to charge the total amount

GST: We are [registered/not registered] for GST. [If registered: Tax invoices will be provided for all purchases.]

6. Orders and Confirmation

Order Acceptance: Your order is an offer to purchase products. We reserve the right to accept or decline your order for any reason, including:

Product unavailability
Pricing errors
Suspected fraudulent activity
Delivery address concerns

A confirmation email does not constitute acceptance of your order. Your order is accepted when we dispatch the products.

Order Cancellation: You may cancel your order before dispatch by contacting us at info@playzenkits.com.au. Once dispatched, our Return Policy applies.

We reserve the right to cancel orders for reasons including stock unavailability, pricing errors, or inability to verify payment information. If we cancel your order, we will provide a full refund.

7. Shipping and Delivery

Shipping:

Shipping costs and estimated delivery times are displayed at checkout
We ship to addresses within Australia [add international if applicable]
Processing time: [e.g., 1-3 business days]
Delivery timeframes are estimates and not guaranteed

Delivery:

Products will be delivered to the address you provide
You are responsible for ensuring the delivery address is correct
Signature may be required upon delivery
Risk of loss passes to you upon delivery

Lost or Stolen Packages: Once delivered, we are not responsible for lost or stolen packages. We recommend tracking your shipment and arranging secure delivery options if concerned.

Please refer to our Shipping Policy for complete details.

8. Returns and Refunds

Our Return Policy and Australian Consumer Law governs returns and refunds. Please review our Return Policy for complete details.

Australian Consumer Law Guarantees: Nothing in these Terms excludes, restricts, or modifies your rights under Australian Consumer Law, including guarantees that products are:

Of acceptable quality
Fit for purpose
As described
Safe

If products fail to meet consumer guarantees, you are entitled to remedies as required by law.

9. Therapeutic Disclaimer

IMPORTANT - PLEASE READ CAREFULLY:

Not Professional Advice: Playzenkits products are therapeutic tools designed to support children's emotional well-being. They are NOT:

A substitute for professional medical, psychological, or psychiatric care
Medical devices or treatments
Diagnostic tools
Guaranteed to produce specific therapeutic outcomes

Supervision Required: Our products are designed for use under adult supervision. Parents, guardians, or qualified professionals should:

Supervise children during use
Follow age recommendations
Ensure safe use of all materials
Seek professional help for serious emotional or mental health concerns

When to Seek Professional Help: If a child shows signs of serious emotional distress, trauma, depression, anxiety, or other mental health concerns, please consult a qualified mental health professional immediately.

Resources:

Kids Helpline: 1800 55 1800
Lifeline: 13 11 14
Beyond Blue: 1300 22 4636

Results May Vary: Every child is unique, and therapeutic outcomes vary. We make no guarantees about specific results, healing timeframes, or effectiveness for any particular child or situation.

Limitation of Liability: To the fullest extent permitted by law, we are not liable for any emotional, psychological, or physical harm arising from the use or misuse of our products. Your use of our products is at your own risk.

10. Product Safety

Age Recommendations: Our products include age recommendations based on safety considerations and therapeutic appropriateness. Please adhere to these guidelines.

Choking Hazards: Some products contain small parts that may pose a choking hazard to children under 3 years old. Keep away from young children and ensure appropriate supervision.

Material Safety: We use non-toxic materials wherever possible. However, if you have concerns about allergies or sensitivities, please review product descriptions carefully or contact us before purchasing.

Adult Supervision: All products should be used under adult supervision. We are not responsible for injuries or incidents resulting from unsupervised use or misuse.

11. Intellectual Property

Our Content: All content on our Site, including:

Text, graphics, logos, images
Product designs and descriptions
Kit concepts and therapeutic frameworks
Videos, audio, and downloadable materials

is owned by Playzenkits or our licensors and protected by Australian and international copyright, trademark, and intellectual property laws.

Your Use: You may view and print content for personal, non-commercial use only. You may NOT:

Reproduce, duplicate, or copy our products or content
Sell, resell, or commercially exploit our materials
Create derivative works based on our content
Remove copyright or proprietary notices

Trademarks: "Playzenkits" and related marks are our trademarks. Unauthorized use is prohibited.

User Content: If you submit reviews, testimonials, photos, or other content to us, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content for marketing and business purposes.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Your use of our products or Site
Inability to use our products or the Site
Therapeutic outcomes or lack thereof
Errors, omissions, or inaccuracies in content
Unauthorised access to your personal information
Third-party conduct or content

Our total liability for any claim related to our products or Site will not exceed the amount you paid for the specific product giving rise to the claim.

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Rights under Australian Consumer Law that cannot be excluded

13. Indemnification

You agree to indemnify and hold harmless Playzenkits, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

Your breach of these Terms
Your violation of any law or third-party rights
Your misuse of our products
Content you submit to our Site

14. Third-Party Services

Shopify powers our Site and uses various third-party services (payment processors, shipping providers, analytics tools). We are not responsible for:

Third-party service failures or errors
Third-party privacy practices or terms
Third-party content or links on our Site

Your use of third-party services is governed by their respective terms and conditions.

15. Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy at
www.playzenkits.com.au/legal/privacy

16. Dispute Resolution

Governing Law: These Terms are governed by the laws of [Your State/Territory], Australia. You submit to the non-exclusive jurisdiction of the courts of [Your State/Territory].

Complaints: If you have a complaint, please get in touch with us first at [your email]. We will make reasonable efforts to resolve the issue.

Mediation: If we cannot resolve a dispute directly, both parties agree to attempt mediation before pursuing legal action.

Australian Consumer Law: Nothing in this section affects your rights under Australian Consumer Law to take action with the Australian Competition and Consumer Commission (ACCC) or seek remedies through tribunals or courts.

17. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

Natural disasters
Pandemics or health emergencies
War, terrorism, or civil unrest
Government actions or regulations
Strikes or labor disputes
Supplier or shipping carrier failures
Internet or technology failures

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

19. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and Playzenkits regarding your use of our Site and products.